Website Privacy Policy
Last Updated: 11 December 2023
If you are a California resident, please also refer to our Privacy Notice for California Residents, which is incorporated herein by reference.
Pontera Solutions Inc. (formerly FeeX, Inc.), its parent company and its affiliates (“Pontera”, “we”, “our” or “us”) respects the privacy of the users of its website at the address www.Pontera.com (the “Site”) and is committed to the protection of the Personal Information (as defined below) that its Users share with it. We believe that you have a right to know our practices regarding the information we may collect and use when you visit or use our Site.
This Website Privacy Policy (this “Privacy Policy”) constitutes a binding and enforceable legal instrument between Pontera and you – so please read it carefully. Capitalized terms that are used but not defined herein, as well as the terms “you” and “User,” shall have the meaning ascribed to them in our Website Terms of Use (“Terms of Use”), which incorporate the terms of this Privacy Policy by reference.
This Privacy Policy applies only to your use of the Site. If you are a user (either as a paying customer or end-user) of Pontera’s Order Management System (OMS), your use of the OMS will be subject to separate terms and conditions and privacy policies, as applicable.
1. YOUR CONSENT
BY ENTERING, CONNECTING TO, ACCESSING, OR USING THE SITE, YOU AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY, INCLUDING WITH RESPECT TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION (AS DEFINED BELOW). IF YOU DISAGREE WITH ANY TERM PROVIDED HEREIN, YOU MAY NOT USE THE SITE.
2. INFORMATION WE COLLECT
We may collect two types of information from our Users:
a. The first type of information is non-identifiable and anonymous information (“Non-Personal Information”). We are not aware of the identity of the User from which we have collected Non-Personal Information. Non-Personal Information is any unconcealed information which is available to us while Users are using the Site. Non-Personal Information which is being gathered consists of technical and behavioral information, and may contain, among other things, the activity of the User on the Site, a User’s “click-stream” on the Site, etc.
b. The second type of information is information which identifies an individual, or may with reasonable effort identify an individual, either alone or in combination with other information (“Personal Information”). This information may identify you or be otherwise associated with you. The Personal Information that we gather consists of any personal details provided voluntarily by the User or on their behalf. The Personal Information required from the User while filling in the contact forms (including “Login” feature or “Get in Touch with Us”) may include the User’s full name, e-mail address, country, company, and job title and the User may voluntarily provide their email, phone number, or other information as part of a dedicated message to us.
For the avoidance of doubt, any Non-Personal Information connected or linked to any Personal Information shall be deemed Personal Information for as long as such connection or linkage exists. Under this Privacy Policy, the term “information” shall mean both Personal and Non-Personal Information.
We do not collect any Personal Information from you without your approval, which is obtained, inter alia, through your acceptance of the Terms of Use and this Privacy Policy.
3. METHODS OF INFORMATION COLLECTION
We collect information via the following methods:
a. We automatically collect information through your use of the Site. As you navigate through and interact with our Site, we may use automatic data collection technologies (like browser cookies and flash cookies) to gather, collect, and record certain information about your equipment, browsing actions, and patterns, including details of your visits to our Site and information about your computer and internet connection (such as your IP address, operating system, and browser type), either independently or through the help of third-party services, as detailed below.
b. We collect information which you provide us voluntarily and with your consent. For example, we collect Personal Information which you voluntarily provide when you fill in different forms on the Site, or contact us in any other way. We store the Personal Information either independently or through the help of our authorized third-party service providers, as detailed below.
c. We use third party software and services to collect information. Third parties may collect and process information such as usage analytics data in order to provide and operate the Site and improve our products and services.
4. PURPOSES OF COLLECTION
a. We collect, process, and use your information for the purposes described in this Privacy Policy, based at least on one of the following legal grounds:
i. With your consent: We ask for your consent, under this Privacy Policy, to process your information for specific purposes and you have the right to withdraw your consent at any time.
ii. When providing you with access to the Site: We collect and process your information in order to (i) provide you access to the Site; (ii) to maintain and improve our Site; (iii) to develop new services and features for our Users; (iv) and to personalize the Site in order for you to get a better user experience.
iii. Legitimate interests: We process your information for our legitimate interests while applying appropriate safeguards that protect your privacy. This means that we process your information for things like detecting, preventing, or otherwise addressing fraud, abuse, security, usability, functionality or technical issues with our services, protecting against harm to the rights, property, or safety of our properties, or our users, or the public as required or permitted by law; enforcing legal claims, including investigation of potential violations of this Privacy Policy; in order to comply or fulfil our obligations under applicable laws, contractual requirements, legal process, subpoena, or governmental request, as well as to enforce our Terms of Use.
b. Non-Personal Information and Personal Information are collected in order to:
i. to provide you with and to operate the Site, including for statistical and research purposes and creation of aggregated and/or anonymized data;
ii. to develop, improve, and customize the Site, as well as the experience of other users and the offerings available through the Site;
iii. to be able to contact you for the purpose of providing you with technical assistance, support, handle requests and complaints, and collect feedback in connection with performance of the Site;
iv. to send you updates, notices, announcements, and additional information related to the Site;
v. to be able to reply to your online queries in connection with performance of the Site;
vi. to display or send to you marketing and advertising material when you are using the Site, including in accordance with the section titled ‘Direct Marketing’ herein; and
vii. to comply with any governmental agencies’ legal requests or court orders, or with any applicable law, rule or regulation.
5. SHARING INFORMATION WITH THIRD PARTIES
Pontera may disclose your Personal Information in the following cases: (a) to comply with any applicable law, regulation, legal process, subpoena, or governmental request; (b) to enforce the Terms of Use (including this Privacy Policy) or any other agreements between you (or any persons affiliated with you) and us, including investigation of potential violations thereof; (c) to detect, prevent, or otherwise address fraud, security, or technical issues; (d) to respond to your support requests; (e) to respond to claims that any content available on the Site violates the rights of third parties; (f) to respond to claims that contact information (e.g., name, e-mail address) of a third party has been posted or transmitted without their consent or as a form of harassment; (g) to protect the rights, property, or personal safety of Pontera, its Users, or any other person; (h) in connection with a change in control of Pontera, including by means of merger, acquisition, or sale of all or substantially all of its assets; (i) to Pontera’s third-party service providers that provide services to Pontera to facilitate our operation of the Site or our services (e.g., Amazon Web Services); (j) for any other purpose disclosed by us when you provide the Personal Information; or (k) pursuant to your explicit approval prior to such disclosure. For avoidance of doubt, Pontera may transfer and disclose Non-Personal Information to third parties in its sole discretion.
Except as otherwise stated in this Privacy Policy, we do not sell, trade, share, or rent your Personal Information collected from our services to third parties. We may however transfer, share, or otherwise use anonymized, aggregated, or non-personal information in our sole discretion and without the need for further approval. You expressly consent to the sharing of your Personal Information as described in this Privacy Policy.
6. MODIFICATION OR DELETION OF PERSONAL INFORMATION
We retain the Personal Information we collect only for as long as needed in order to provide you with our services and to comply with applicable laws and regulations. We then either delete from our systems or anonymize it without further notice to you. If for any reason you wish to request a modification to, or deletion of, your Personal Information in accordance with Section 13 of this Privacy Policy, you may do so by contacting Pontera at support@Pontera.com or through the Site.
However, please note that, although your Personal Information may be removed from our systems, Pontera will retain any anonymous information contained therein or any anonymized or aggregate data derived therefrom, and such information will be owned by us and may continue to be used by us for any purpose, including the operation or improvement of our services.
7. MINORS
To use the Site, you must be over the age of seventeen (17). Therefore, Pontera does not knowingly collect Personal Information from persons under the age of seventeen (17) and does not wish to do so. We reserve the right to request proof of age at any stage so that we can verify that persons under the age of seventeen (17) are not using the Site.
8. SECURITY
We take a great care in implementing and maintaining the security of Pontera’s Site and its User’s Personal Information. Pontera employs industry-standard procedures and policies to ensure the security of its Users’ Personal Information and prevent unauthorized access to or use of any such information. However, we do not and cannot guarantee that unauthorized access or use will never occur.
9. THIRD PARTY SOFTWARE/SERVICES
In order to provide and operate the Site, we use third-party software and services to collect and process the information detailed herein, and to improve our products and services. Examples include: web hosting, sending communications, analyzing data, and conducting customer relationship management. These third-party service providers have access to the information needed to perform their respective functions but may not use it for other purposes unless such data has been first anonymized. Further, they must process that information in accordance with this Privacy Policy and as permitted by applicable law.
10. COOKIES & LOCAL STORAGE
Pontera may use industry-standard technologies, such as “cookies” or similar technologies, which store certain information about you on your computer and allow us to enable the automatic activation or personalization of certain features, thereby making your interactions with our Site or services more convenient and efficient. The cookies that we use are created per session and do not include any information about you, other than your session key (which is generally removed at the end of your session). Most browsers will allow you to easily erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies, your online experience and our ability to provide our services to your financial advisor may be limited or degraded.
Do Not Track Disclosure
Some web browsers may transmit “do-not-track” (“DNT”) signals to mobile applications with which the user communicates. We currently do not respond to DNT settings in your web browser. Our third-party service providers may collect information about you and your online activities over time and across online properties. These third parties may not respond to DNT settings in your web browser, and we do not obligate these parties to honor DNT settings.
11. WHERE DO WE STORE USER’S PERSONAL INFORMATION?
Information regarding the Users will be maintained, processed, and stored by us and our authorized affiliates and service providers in the United States and, as necessary, in secured cloud storage provided by our third-party service providers, which may include facilities located outside of the aforementioned location. You hereby accept the place of storage and the transfer of information as described above.
12. JOB CANDIDATES
Pontera welcomes all qualified candidates (“Candidates”) to apply to any of the open positions posted on our Site or otherwise (including without limitation - Facebook and LinkedIn) by sending us their contact details and resumes (“Candidate Information”). We are committed to keep Candidate Information private and use it solely for our internal recruitment purposes (including for identifying Candidates, evaluating their applications, making hiring and employment decisions, and contacting Candidates by phone or in writing).
Please note that we may retain Candidate Information submitted to us even after the applied position has been filled or closed. This is done so we may re-consider Candidates for other positions and opportunities at Pontera; so we may use such Candidate Information as reference for future applications; and in case the Candidate is hired, for additional employment and business purposes related to their employment or engagement with Pontera.
If you previously submitted your Candidate Information to Pontera and now wish to access it, update it, or have it deleted from our systems, please contact us at: careers@Pontera.com.
13. UPDATING, OBTAINING A COPY OF, OR DELETING YOUR PERSONAL INFORMATION
If the law applicable to you grants you such rights, you may ask to access, correct, or delete your Personal Information that is stored in our systems. You may also ask for our confirmation as to whether we process your Personal Information.
Subject to the limitations in law, you may request that we update, correct, or delete inaccurate or outdated information. You may also request that we suspend the use of any Personal Information whose accuracy you contest while we verify the status of that information.
Subject the limitations in law, you may also be entitled to obtain the Personal Information you directly provided us (i.e., excluding data we obtained from other sources) in a structured, commonly used, and machine-readable format and you may have the right to transmit such data to another party.
If you wish to exercise any of these rights, contact us at: legal@Pontera.com. When handling these requests, we may ask for additional information to confirm your identity and your request. Please note, upon request to delete your Personal Information, we may retain such data, in whole or in part, to comply with any applicable rule or regulation, and/or to respond to or defend against legal proceedings.
To find out whether these rights apply to you and on any other privacy related matter, you can contact your local data protection authority if you have concerns regarding your rights under local law.
14. DIRECT MARKETING
You hereby agree that we may use your contact details provided during registration or otherwise volunteered through the Site for the purpose of informing you regarding our products and services, the Site, and other news which may interest you, and to send to you other related marketing material. You may withdraw your consent by sending a written notice to Pontera by email to the following address: legal@Pontera.com or by pressing the “Unsubscribe” button in the email.
15. CHANGES TO THIS PRIVACY POLICY
The terms of this Privacy Policy will govern your interaction with us, your use of the Site, and any information collected in connection therewith. Pontera may change this Privacy Policy from time to time, in our sole discretion and without any notice. Pontera will notify you regarding material changes of the terms of this Privacy Policy by notice on the Site or by sending you an e-mail regarding such changes to the e-mail address that you provided in the registration form. Such material changes will take effect seven (7) days after such notice is provided on our Site or sent by email. Otherwise, changes to this Privacy Policy are effective as of the stated “Last Updated” date and your continued use of the Site after such date will constitute your acceptance of, and agreement to be bound by, such changes. You are responsible for periodically visiting our Site and this Privacy Policy to check for any changes. IF YOU DO NOT AGREE WITH CHANGES TO THE TERMS OF THIS PRIVACY POLICY, YOU ARE OBLIGATED TO PROMPTLY NOTIFY US AND TERMINATE YOUR USE OF THE SITE.
16. CONTACT US
If you have any questions (or comments) concerning this Privacy Policy, you are welcome to send us an email at the following address: support@Pontera.com.